UOB Kay Hian Contacts
Main Contact Information
UOB Kay Hian Securities Malaysia provides multiple communication channels for clients and potential customers. Our main office operates in Kuala Lumpur during standard business hours. Customer service representatives assist with account-related inquiries and technical support. The company maintains dedicated phone lines for different service departments. Electronic communication options remain available through official channels.
Contact Information Overview:
| Channel | Details |
| Main Phone | +603 2147 1888 |
| [email protected] | |
| Operating Hours | 8:30am – 5:30pm (Mon-Fri) |
| Head Office | Menara Keck Seng, Kuala Lumpur |
| Social Media | Official Facebook, Twitter |
Head Office Location
The headquarters resides in Menara Keck Seng building. Multiple departments occupy different floors of the building. Reception staff direct visitors to appropriate departments. Security protocols require visitor registration at the entrance. The location provides convenient access via public transportation.
Regional Branch Network
Malaysia operations include numerous regional offices nationwide. Each branch maintains local contact information and operating hours. Branch locations serve specific geographic areas within Malaysia. Staff members communicate in local languages when necessary. Regional offices process account applications and trading requests.
Northern Region Offices
Penang branches serve the northern territory of Malaysia. Georgetown location handles private wealth management services. Kedah office provides services to local communities. Perak branch maintains connections with regional investors. Staff members understand local market conditions.
Southern Region Contacts
Johor Bahru office operates as regional headquarters. Melaka branch serves central region clients. Seremban location provides convenient access for locals. Regional offices maintain consistent service standards. Communication channels remain identical to headquarters.
Customer Service Hours
Operating hours follow Malaysian business schedules. Services operate from Monday through Friday annually. Holiday schedules receive advance announcement through official channels. Emergency contact numbers function outside regular hours. Weekend operations remain limited to automated systems.
Primary support channels:
- Phone support during business hours
- Email correspondence 24/7
- Branch office assistance
- Online messaging system
- Social media response team
Technical Support Services
Technical teams assist with platform-related issues. Support staff handle login and access problems. System maintenance notifications go through official channels. Platform updates receive dedicated support attention. Response times follow standard service agreements.
Account Management Contact
Account managers maintain direct communication lines. Dedicated phone numbers serve existing clients. Email correspondence receives responses within one business day. Account-related documents require secure transmission methods. Privacy protocols protect client information.
Trading Support Information
| Department | Contact Hours | Response Time |
| Trading Desk | 8:30-17:30 | Immediate |
| Settlement | 9:00-17:00 | Same day |
| Risk Management | 8:30-17:30 | Within hour |
Complaint Resolution Process
Formal complaints require written submission through official channels. Resolution processes follow regulatory guidelines and timeframes. Documentation requirements ensure proper case handling. Management reviews serious concerns within 24 hours. Appeals processes remain available for unsatisfied clients.
Corporate Communications
Media inquiries go through designated spokespersons. Corporate announcements follow official channels only. Marketing communications maintain consistent contact information. Stakeholder relations utilize separate communication channels. Public relations maintain professional standards.
Emergency Contact Procedures
System outages receive immediate attention through emergency channels. Security incidents follow strict reporting procedures. After-hours emergencies use dedicated contact numbers. Response teams maintain 24-hour availability for crises. Escalation procedures ensure proper handling.
Critical situation contacts:
- Emergency trading support
- System outage reporting
- Account security issues
- Payment emergency assistance
- Platform access problems
International Client Support
| Service Type | Contact Method | Languages |
| Trading | International line | EN, MY, CN |
| Technical | Email support | EN, MY |
| Account | Direct line | EN, MY, CN |
Frequently Asked Questions
Email responses typically arrive within one business day. Urgent matters receive priority attention. Complex inquiries might require additional response time.
Visitors must present valid identification documents. Account holders need their account numbers. New clients should bring complete application requirements.
Contact the security department immediately by phone. Submit detailed information through secure channels. The compliance team investigates all security reports.
